Trust & Safety | Eventify Dubai — How We Protect Clients and Vendors

Vendor Verification

How we verify every vendor

No vendor goes live without passing our verification process. We reject applications that don't meet our standards — because your event matters too much.

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Application review

Every vendor submits a detailed application including their business category, years of experience, service areas, and portfolio samples. We read every one.

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UAE Trade Licence check

We verify every vendor's UAE Trade Licence is current, valid, and matches the services they offer. Expired or mismatched licences mean instant rejection.

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Portfolio & service audit

Our team reviews portfolio photos for authenticity — we cross-check to ensure images belong to the vendor and accurately represent their work.

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Direct contact verification

We call or message every applicant to confirm business details and clarify any questions. This eliminates fraudulent or duplicate listings.

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Verified badge awarded

Vendors who pass all checks receive our Verified Vendor badge. This badge is reviewed and renewed annually — it is not permanent.

✓ Verified Vendor

What the Verified badge means

When you see the green Verified badge on a vendor profile, it means: their UAE Trade Licence is valid, their portfolio is authentic, their business details are confirmed, and they've agreed to our vendor code of conduct. This badge gives you immediate confidence.

Review Integrity

Reviews you can actually trust

Fake reviews are a plague in the event industry. We've built strict systems to ensure every review on eventifydubai is from a real client who used the vendor.

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Confirmed bookings only

You can only leave a review if you completed a booking through eventifydubai with that vendor. No booking = no review. It's that simple. This means zero fake or incentivised reviews.

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Review moderation

Every review passes through our moderation queue before publishing. We check for accuracy, relevance, and that the reviewer is who they say they are. Suspicious activity triggers a manual review.

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Review disputes

If a vendor disputes a review as inaccurate or misleading, our team investigates. We will remove reviews that breach our guidelines — but we never remove negative reviews simply because a vendor dislikes them.

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No review gating

Vendors cannot see who will leave a review before it's posted, and they cannot offer incentives to clients to encourage positive reviews. This is a bannable offence on our platform.

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Transparent rating system

Ratings are calculated from verified reviews only, across five dimensions: quality, communication, value, professionalism, and would-recommend. Ratings are updated in real time.

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Review freshness

Reviews older than 24 months receive reduced weighting in a vendor's overall rating. This encourages vendors to consistently deliver — not just perform well once and coast.

Payment Safety

Your money is protected

All payments made through eventifydubai's platform are processed securely. We use bank-grade encryption and offer structured payment protection.

For clients

✓Bank-grade SSL encryption on all payment pages
✓Payments held securely until the event is confirmed delivered
✓Full refund if a vendor cancels within 7 days of your event
✓Partial refund protection for vendor no-shows or significant service failures
✓Dispute resolution within 5 business days
✓Chargeback support if a vendor goes unresponsive
✓Your card details are never stored on our servers

For vendors

✓Guaranteed payment release on confirmed event completion
✓Protection against fraudulent bookings and chargebacks
✓Deposit protection — if a client cancels, agreed deposits are retained
✓Full payment history and invoice generation in your dashboard
✓AED bank transfers within 3 business days of event completion
✓Dispute mediation team available for complex situations

Platform Standards

What we don't allow

eventifydubai has a zero-tolerance policy for behaviour that endangers clients, vendors, or the integrity of our marketplace.

Fake or misleading listings

Vendors may not misrepresent their services, capabilities, team size, or experience. Portfolio images must be their own authentic work.

Off-platform payments to avoid fees

Attempting to move confirmed bookings off-platform to avoid our fee structure results in immediate account suspension.

Review manipulation

Soliciting fake reviews, offering incentives for reviews, or harassing clients who leave honest negative feedback results in permanent ban.

Discriminatory conduct

Any form of discrimination based on nationality, religion, gender, or any other characteristic violates our code of conduct and UAE law.

Non-delivery of contracted services

Vendors who significantly under-deliver on contracted services, or fail to appear at confirmed events, face immediate suspension and client refund obligation.

Unlicensed operations

Operating without a valid UAE Trade Licence, or using another business's licence to list services you are not authorised to provide.

Dispute Resolution

What happens if something goes wrong

Despite our best efforts, disputes occasionally occur. Here's our transparent process for handling them fairly and quickly.

File a report

Submit a dispute using the form below or from your account dashboard. Include all relevant details and documentation.

Review within 24 hours

Our trust and safety team reviews your dispute within 24 business hours and contacts both parties to gather information.

Mediation

We mediate between client and vendor. In most cases, an acceptable resolution is reached within 3–5 business days.

Resolution & action

We issue our decision, process any refunds due, and take appropriate action against vendors who've violated our terms.

Report a Concern

See something wrong? Tell us.

Whether you've experienced a problem with a booking, noticed a suspicious listing, or want to report vendor misconduct — we want to know. Our team responds within 24 business hours.

Not sure what category to use? Choose "Other" and describe the issue in detail. We'll take it from there.

Trust & Safety on eventifydubai